Project Açaí Gift Cards can be purchased and used at the following Project Açaí stores only:

• Holland Village

• Takashimaya S.C.

• East, Katong

• VivoCity

• The Woodleigh Mall

You will not be able to earn loyalty points when purchasing or loading value into a gift card.

Purchases made using the Project Acai Gift card will be eligible to earn loyalty points. Terms & conditions will apply.

You can check the balance of your Project Acai Gift Card at any participating Project Açaí stores.

Participating Project Açaí stores include all Project Açaí outlets.

Your Project Acai Gift Card will expire three years after the last date of transaction. Any remaining balance in the expired Project Acai Gift Card will be voided immediately and without notice.

The full Terms & Conditions of the gift cards are available here.

All valid and unused points under our previous loyalty program should have been transferred to your new Project Acai Mobile App account, as long as the email address that you used under both programs remain the same.

If you believe that your points were not transferred or your membership tier is incorrect, kindly write to us with your email address and details of the issue you are facing at hello@project-acai.com.

After logging into your account, simply scan the QR code generated by our team via our store mobile phone after placing your order to start collecting points and earning rewards!

There are two membership tiers in this program - Purple (basic) and Gold (VIP). Check out Rewards for details of what rewards you are eligible for!

You can earn points and redeem rewards via the Project Acai mobile app at the point of purchase. Our team will generate a QR code based on the applicable purchase value* for you to scan and accumulate points.

Purple Member: $1 = 1 point earned

Gold Member: $1 = 1.10 points earned

Yes, both Purple and Gold Member points expire after 8 months from the date of issue. We will send you a reminder once, 7 days before the expiry of your points.

No, purchases made on GrabFood, Deliveroo or Food Panda are not applicable for any loyalty points.

All Project Acai rewards are non-transferable and should only be redeemed by the account holder.

Once you have made your selection from the Project Acai list of rewards and have the requisite number of points, simply inform our team member at the point of ordering that you would like to make a redemption. Click on ‘Redeem Reward’ and confirm that you would like to make your redemption then and there.

Do not select “Redeem Reward” if you are not ready to make a redemption and/or are not physically present at our store. Once points have been deducted for a redemption, no reversal or change of mind can be made.

If you do not have the sufficient amount of points to redeem the reward of your choice, redemption can only be done on your next transaction once you have the number of points needed.

Otherwise, you may accumulate points and redeem a reward within the same transaction. Do remember to let our team member know before placing your order that you would like to make a reward redemption.

Yes, you are in control of when to use your points. Simply tell our team members when placing your order that you would like to redeem a reward. Be sure to use your points before they expire!

Do note that redemptions must be completed on the spot once you have made your selection. Please do not confirm your redemption unless you are at our stores making a purchase.

You will receive your birthday reward in your account under the “Special Rewards” category on the first day of your birthday month. Each birthday reward is valid for a one-time use within your birthday month.

*Please note that you will only be eligible to receive the birthday reward in the following year if your gold membership is activated during your Birthday month.

Once points have been deducted, all Project Acai rewards must be redeemed on the spot. Third-Party rewards offered by partner brands must be redeemed by the stated expiry date.

At the moment, rewards cannot be redeemed and stored or saved for future use.

Loyalty points are not applicable for the purchase of retail items, purchase & reloading of Gift Cards, transactions made on food delivery platforms, items partially purchased with or fully redeemed using loyalty points or vouchers, and any promotional or discounted items.

Project Acai may from time to time designate certain products or items to be ineligible for loyalty points.

You will only be eligible to receive the birthday reward in the following year if your gold membership is activated during your Birthday month.

For example, if February is your birthday month and you activated your gold membership on February 10, 2022, you won't get your birthday reward until February 1, 2023.